Measuring Our Performance
The City of Burnside is committed to providing services to the community in the most cost effective manner possible, while at the same time constructing and properly maintaining vital infrastructure for the benefit of existing and future generations.
One desired outcome of the City of Burnside Strategic Community Plan Be the Future of Burnside 2026 is that, "our community is actively engaged and involved in shaping the City's future." The Annual Community Survey is one of the many tools that Council uses to enhance community input into the planning of council business and future years' annual budgets.
The Survey provides a measure of the level of community satisfaction and perceived performance of services provided by the Council to its residents.
The Survey is a statistically valid random telephone survey of 800 City of Burnside residents. It provides the community with an opportunity to have a say and contribute to the development of the draft Business Plan and Budget.
Residents could also have input into the Annual Community Survey, even if they didn't receive a phone call. They had the opportunity to complete the online survey.
Background
The Annual Community Survey was undertaken in 2013, 2014, February and November 2015, 2016, and 2017; with the next survey scheduled for November 2018.
The Survey provides a measure of the level of community satisfaction and perceived performance of services provided by the Council to its residents.
These surveys provide trend data by asking standard questions about our community's satisfaction with the services that Council delivers.
The last trend survey was conducted in 2016. Following direction from Council, the trend data surveys will be conducted biennially. In the intervening years, the survey will feature questions for the community on strategic projects or issues. The survey conducted in 2017 was the first strategic survey conducted.
The results of the 2017 strategic survey can be found at this link: Annual Community Survey.
The latest trend results are from the 2016 survey that show that the City of Burnside recorded an average (mean) satisfaction score of 7.1 out of 10. Resident perceptions have been positive in 2016 indicating that Council is generally meeting residents’ needs.
Community satisfaction with the City of Burnside has seen a trend of gradual but positive improvement that has been witnessed with each successive survey in this series. The November 2016 results show that the City of Burnside recorded an average (mean) satisfaction score of 7.1 out of 10, 0.1 below the result of 2015. The marginal variation from November 2015 is considered a random anomaly, as the change over time is within the margin of error.
The top performing attributes for each strategic objective and the trends over time for each:
Integrated Urban Form and Living Spaces
- Providing and maintaining parks and reserves - 90 per cent
- Providing and maintaining playgrounds - 90 per cent
- Providing passive recreation opportunities - 90 per cent
Protected and Valued Environment
- Garbage and green waste management - 88 per cent
- Preparation for bushfire management - 73 per cent
- Restoring and protecting the City's biodiversity - 72 per cent
Diverse, Supportive, Happy and Healthy People
- Providing library services - 95 per cent
- Presentation and cleanliness of the city - 92 per cent
- Providing services for older residents - 86 per cent
Leading, Inclusive and Connected Council
- Interactions with staff - 74 per cent
- Consultation with and informing the community - 70 per cent
- Providing leadership in the community - 62 per cent
Each of the strategic objectives of Council has shown significant improvement over the life of the research project, with consistent year-on-year improvement. Although the lowest performing strategic objective in regard to community satisfaction, the 'Leading, Inclusive and Connected Council' strategic objective is also the strongest performing in regard to significant (10 per cent) improvement over five surveys.
The Annual Community Survey is one of the many tools that Council uses to enhance community input into the planning of council business and development of future years’ annual budgets.
To be involved in future Annual Community Surveys, register on engage.burnside. Your registration will ensure that you are notified when the Survey is underway, and allow you to have a say even if you are not contacted as part of the random telephone survey.